Senior Resource Manager, Creative, Strategy & Client Service

Role Overview

• Own and manage day-to-day resourcing across Creative, Strategy, and Client Service teams.
• Maintain accurate short, medium, and long-term capacity forecasts.
• Balance workloads effectively across departments to optimise utilisation
• Proactively identify resource gaps, overcapacity, and hiring/freelance requirements.
• Lead weekly resourcing and traffic meetings with department leads.
• Ensure projects are staffed with the appropriate skillsets, seniority, and availability.
• Build and maintain accurate resource plans across all active and upcoming workstreams.
• Ensure resource schedules remain up to date and aligned with changing priorities.
• Anticipate future staffing needs based on sales pipeline.
• Act as the central point of coordination between resource requests and the departments.
• Build strong relationships with department leads to understand team strengths, development areas, and ways of working.
• Support a positive agency culture through fair and transparent resource management.
• Escalate risks, conflicts, or delivery concerns proactively and constructively.
• Monitor and improve team chargeability and utilisation across departments.
• Partner with Client Services and Finance to ensure projects are delivered profitably.
• Track forecasted vs actual hours and identify risks to project margins.
• Support accurate project scoping by providing realistic resource and timing recommendations.
• Help drive operational efficiency and improve billable output across the agency.
• Produce regular reporting on utilisation, recoverability, profitability, and resource trends.
• Manage the sourcing, onboarding, allocation, and offboarding of freelance across Creative, Strategy, and Client Service teams.
• Maintain accurate records of freelance bookings, costs, contracts, and performance
• Ensure freelance support is aligned with budgets, timelines, and profitability targets
• Ensure freelancers are effectively integrated into project teams and workflows.
• Build and maintain a strong network of trusted freelance partners and specialist contractors.
• Refine and improve resource management processes, workflows, and reporting systems.
• Champion best practice in planning, resource management, and timesheet accuracy.
• Drive consistency in how resource allocation is managed across teams.

Requirements

• Experience in Resource Management, Traffic Management, or Operations within an agency environment.
• Proven experience managing multidisciplinary teams across Creative, Strategy, and Client Services functions.
• An understanding of agency commercials, including utilisation and, project profitability.
• Excellent analytical and problem-solving skills with high attention to detail and accuracy.
• Strong communication and stakeholder management skills.
• Ability to manage competing priorities in a fast-paced environment.

Benefits

• Work within a highly motivated team in an innovative and rapidly growing global company
• Opportunity to have a direct impact and be a key part of the growth and development of the business and the team
• Competitive salary in line with, experience and skills
• Competitive benefits including flexible working, 25 days holiday and two volunteering days off and the day off for your Birthday!
• An opportunity to participate in the Anthesis Employee Participation Plan (EPP), an industry-pioneering employee incentive plan that allows all employees to be rewarded for the growth in the equity value of Anthesis.
• Cooperative, supportive and open working atmosphere.