Define and own the enterprise ServiceNow AI Platform strategy and roadmap, aligned to business priorities, regulatory requirements, AI, and enterprise architecture standards.
Serve as the senior executive point of accountability for the ServiceNow practice, including platform governance, investment planning, and value realization.
Establish and enforce platform guardrails to balance agility with stability, security, and compliance in a regulated financial services environment.
Act as a trusted advisor to senior technology and business leaders on ServiceNow capabilities, limitations, and tradeoffs.
Provide hands-on architectural leadership to ensure consistent, scalable, and secure platform design across all ServiceNow modules.
Ensure alignment with enterprise architecture principles, integration patterns, and data standards.
Oversee platform configuration, customization, and extension decisions to minimize technical debt and support long-term maintainability.
Drive strong data access security, role design, and segregation-of-duties controls across the platform.

15+ years of progressive experience in enterprise technology delivery, with significant leadership experience owning a major platform or ecosystem.
7+ years of hands-on experience with ServiceNow in large, complex, highly regulated environments.
Demonstrated expertise across multiple ServiceNow modules, including: ITOM, ITSM, SecOps, HRSD, IRM / GRC.
Strong understanding of SDLC methodologies (Agile, SAFe, hybrid, or waterfall) and experience leading large-scale platform delivery.
Proven ability to engage at both executive and deep technical levels, translating business needs into platform solutions.
Deep understanding of platform architecture, integrations, CMDB, and data security models.
Strong leadership, communication, and stakeholder management skills.

Senior Director – ServiceNow Platform

Key skills