Collaborate with Technology Executive leadership and stakeholders to understand business objectives
Define and maintain a multi-module roadmap for HAM, SAM and EA
Lead the design and configuration of HAM Pro, SAM Pro, and EA
Oversee integrations with discovery tools, CMDB, and financial platforms
Translate requirements into user stories and prioritize backlog items
Act as a bridge between Technical teams and Business stakeholders
Drive change management strategies for HAM, SAM, and EA processes
Plan and manage releases covering HAM, SAM, and EA enhancements
Define UAT strategies and incorporate feedback during testing
Identify opportunities to reduce software spend and improve asset utilization
Communicate roadmaps, release updates, and performance metrics to stakeholders
Manage relationships with ServiceNow and implementation partners

10-14 years of total ServiceNow experience
4+ years of experience as Product Owner/Function consultant in HAM, SAM & EA modules
Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies
Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation
Solid understanding of IT service management (ITSM) and ITIL processes
Experience with Agile/Scrum methodologies
Certifications: ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in HAM/SAM/EA

ServiceNow Product Owner – HAM, SAM & EA

Key skills