Key skills
MentoringCommunicationTime Management
About this role
Role Overview
- Provide excellent support experience to customers via all relevant communication channels
- Identify customer's needs and provide strategic solutions to address them
- Ensure first contact resolution and effective follow-up to ensure case closure
- Provide constructive feedback to enhance workflow and customer experience
- Deliver high satisfaction services to customers
- Build sustainable relationships and engage customers by going the extra mile
Requirements
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field
- Preferably with 2 years of working experience in the related field
- Strong time management skills and motivated to exceed expectations
- Ability to multi-task and tailor responses based on customer needs
- Must be a strong communicator with effective listening skills and good phone etiquette
- Comfortable working with computers and ability to adapt to new systems
- Excellent verbal and written communication skills in English and the language of the supporting market
Benefits
- Attractive remuneration and great perks
- Comprehensive medical, insurance, and social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy-to-access location with direct public transport links
- Flexible working arrangements
- Coaching and mentoring from experts in your field