Key skills
Communication
About this role
Role Overview
- Performs general administrative tasks such as handling mail, typing, and maintaining filing systems for the program
- Processes copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance
- Liaises with Program managers to ensure copayment KPIs are met
- Liaises with ISI Accounting to ensure proper payment timeframes and accurate payments
- Liaises with 3rd party payment administrator for accurate electronic payment processing
- Establishes and maintains office files, makes appointments, and arranges meeting rooms
- Compiles information from various sources for generating reports
- Audits and maintains various reports checking for errors, inconsistencies or discrepancies
- Updates and maintains pertinent business information via computer or department files
- Assists with various scheduled and unscheduled projects in the department
- Drafts and types correspondence and/or presentations for internal and external contacts
- Manages multiple projects for many departments within a business segment or across multiple segments
- Interacts with inter-departmental associates and management for workload resolution
- Maintains and promotes positive and professional working relationships
- Complies with all appropriate policies, procedures, safety rules, and regulations
- Reports all Adverse Events to the assigned units/departments
Requirements
- Post-secondary education in a related field
- 3-5 years’ experience in an administrative role in a pharmaceutical setting
- In-depth knowledge of the Microsoft Office Suite of applications
- Proven accuracy when processes large amounts of data
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Adaptability to change and to learn new skills as required
- Bilingual, French/English preferred
Benefits
- Health insurance
- Dental care
- Vision care
- Comprehensive suite of benefits focusing on wellness
- Training programs
- Professional development resources
- Mentorship programs
- Paid parental leave
- Paid caregiver leave