Patient Financial Counselor

Role Overview

• Educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services
• Determine and verify patient insurance coverage and eligibility for financial assistance programs
• Knowledgeable of all aspects of the financial process from scheduling, billing, and collections
• Communicate well with patients and insurance companies over the phone or fax
• Document and report payment information timely and accurately
• Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
• Educate patients about payment options and financial assistance
• Negotiate and strategize patient payment arrangements
• Update patient accounts and balances
• Collect patient payments over the phone
• Review and process patient and insurance company forms
• Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Requirements

• Requires less than 1 year of related experience
• Bilingual in Spanish is preferred
• Minimum good fit for the job, as determined by the Talent Bullseye assessment
• Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
• Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
• General knowledge of HIPAA and other medical insurance regulations and terminology
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Knowledge of FDCPA
• Proficient computer software; such as MS Word, Excel, and automated billing systems
• Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
• Familiar with general medical terminology
• Understanding of state, federal and regional collection and reimbursement laws
• Must have an enthusiastic and positive attitude
• Ability to work independently, exercise creativity, and be attentive to detail
• Proficiency with basic math and accounting skills
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships
• Keep the patient at the center of everything that you do, building lifelong trust
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes, and calibrate work processes for outstanding results
• Strong organizational, analytical and problem solving skills

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs
• Mentor and Mentee