Manage and oversee all Section 8 accounts and housing authority activity across the portfolio
Ensure timely completion of recertifications, renewals, inspections, and compliance requirements
Monitor subsidy payment activity and proactively resolve issues impacting funding timelines
Ensure timely submission of required documentation and management updates to housing authorities
Drive reduction of 0–30 and 31+ day delinquency balances
Lead daily collections tracking, reporting, and follow-up efforts
Identify payment delays, process gaps, or operational breakdowns impacting collections
Partner cross-functionally to improve subsidy payment timing and resident account performance
Serve as a primary point of contact for housing authorities across multiple markets
Build and maintain strong working relationships with housing authority representatives
Communicate proactively with residents regarding program expectations, documentation, and payment responsibilities
Manage and resolve abatements, including identifying root causes and driving corrective action
Partner closely with Property Operations, Leasing, and Accounting teams to ensure alignment across occupancy, compliance, and collections
Escalate operational risks or compliance concerns quickly and proactively
Help improve processes and workflows to support scalability and consistency across the portfolio

3–5+ years of direct experience with Section 8 / Housing Choice Voucher operations
Strong understanding of housing authority processes, timelines, and compliance requirements
Experience managing recertifications, inspections, abatements, and subsidy collections
Proven ability to reduce delinquency and resolve payment-related issues
Strong communication and relationship management skills
High attention to detail and ability to manage competing priorities

Housing Choice Voucher Program Manager

Key skills