Define product vision, goals, success metrics, roadmap, and adoption strategy for internal Customer Experience products.
Own the roadmap and evolution of internal products, workflows, and operational tooling.
Drive initiatives that improve operational scalability, reduce manual overhead, and standardize execution across CX teams.
Manage the full lifecycle of feature requests and operational improvements: intake, triage, prioritization, solution design, rollout, and validation.
Partner with Customer Experience stakeholders to identify workflow gaps, operational bottlenecks, and automation opportunities.
Work closely with Engineering teams to deliver internal systems, integrations, automations, and process improvements.
Improve operational visibility through dashboards, reporting, and workflow tracking.
Ensure delivered solutions are adopted in real workflows and provide measurable operational impact.

5+ years of experience in Product Management, Technical Program Management, Operations, or related roles in cloud, SaaS, or infrastructure environments.
Strong product mindset with experience building or improving internal tools, workflows, or operational platforms.
Experience working with engineering teams on technical systems and integrations.
Ability to identify operational inefficiencies and turn them into scalable solutions.
Strong organizational, analytical, and stakeholder management skills.
Experience with Jira, Confluence, and workflow management systems.
Fluent English.

Technical Product Manager

Key skills