Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite
Ensure all environments are managed and maintained to meet service level agreements
Implement Security measures and access controls
Support change control and testing processes for modifications to application systems
Analyze system for overall performance and give recommendations for improvements
Provide responsive technical assistance and document configuration to support processes
Develop strong working relationships with third party vendors
Research and recommend innovative, and where possible automated approaches for system administration tasks
Identify approaches that leverage our resources and provide economies of scale
Quick, efficient, and effective issue resolution with proactive communication to all stakeholders
Recommend, schedule, and perform improvements, patches, and reconfigurations
Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use
Work with additional functional teams to ensure optimal operations and uptime of application environments
Proactive monitoring and maintenance of SaaS / Windows system environments
Provide backup administration support to other teammates
Provide after-hours support

Associate’s degree in the field of Computer Science or equivalent work experience required
3 years’ working experience required
5 years’ experience in the field of Application and Server Administration preferred
Hands-on technical experience maintaining servers
Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning and Security
Knowledge of ITIL and Agile framework
Hands on enterprise application and hardware troubleshooting experience
Working technical knowledge of networks, PCs and platform operating systems including Windows and Red Hat
Working knowledge of Scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programing, HTML5, and CSS
Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB
Working knowledge of Structured Query Language and Database Scripting concepts
Working knowledge of Release Automation processes
Knowledge of Application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate
Experience documenting and maintaining configuration and process information
Knowledge of applicable data privacy practices and laws; including SSAE16, HIPPA, and URAC

Administrator II, Enterprise Content Management

Key skills