Sales Compensation Specialist

Role Overview

• Own day to day administration and operational support of incentive compensation programs for assigned sales roles, including plan setup, eligibility, role mapping, and ongoing maintenance.
• Serve as a primary point of contact for sales compensation questions related to plan design, mechanics, and policy interpretation.
• Manage compensation related inquiries, issue triage, and resolution in partnership with internal teams.
• Provide dedicated compensation support for BDR roles, including plan rollout support, lifecycle changes, and manager enablement.
• Partner with Sales and RevOps to ensure BDR compensation programs are clearly understood and consistently administered.
• Identify recurring BDR compensation issues or trends and proactively surface recommendations.
• Partner with Finance and RevOps during annual and quarterly planning cycles to support compensation readiness and execution.
• Validate role alignment, eligibility, and inputs provided by partner teams to support accurate implementation.
• Manage compensation impacts related to hires, promotions, transfers, leaves of absence, and terminations.
• Deliver recurring compensation related reporting and ad hoc analysis for internal stakeholders.
• Monitor compensation outcomes to identify risks, discrepancies, or improvement opportunities.
• Support audit readiness through clear documentation and traceability.
• Partner closely with Sales, Finance, RevOps, HR, and commissions teams to ensure smooth handoffs and clear ownership.
• Support manager and seller understanding of compensation plans and payout drivers.
• Maintain and update documentation for compensation processes, calendars, and standard operating procedures.
• Identify opportunities to streamline workflows and reduce manual effort.
• Participate in system and tooling improvements by providing business requirements and user testing support.
• Provide reliable coverage across assigned sales segments to balance workload within the team.
• Help minimize single points of failure through documentation and shared practices.

Requirements

• Minimum 3+ years of relevant experience in sales compensation with hands-on responsibility supporting compensation processes in a complex sales environment.
• Proven experience administering incentive compensation programs end to end, including interpreting plan rules, managing operational processes, validating inputs and outputs, and ensuring accurate execution across multiple sales roles or segments.
• Strong operational rigor and attention to detail, with the ability to manage high-volume, detail-sensitive processes, identify discrepancies, and maintain accuracy in a deadline-driven environment.
• Excellent written and verbal English communication skills, with the ability to clearly explain compensation concepts, calculations, policies, and outcomes to a range of stakeholders, including Sales, Finance, and Operations partners.
• Demonstrated ability to work independently and cross-functionally, effectively managing competing priorities, building strong partnerships across teams, and driving work forward with minimal oversight.

Benefits

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching