People Support Advisor

Role Overview

• Ensure consistent and reliable support to employees regionally (APAC) for Tier 1 inquiries
• Provide global support to transactional requests
• Manage enquiries using case management tool
• Build strong knowledge on HR policies and processes both global and regional
• Provide transactional support, basic data requirements and administrative tasks
• Manage L&OD administrative and operational activities
• Collaborate with the People Service team
• Identify areas to improve employee experience

Requirements

• At least 3-5 years’ experience in a customer service, service center, or shared services role
• Degree or relevant qualification
• Proven organizational skills
• Attention to detail and methodical approach required
• Excellent interpersonal and communication skills
• High integrity and ability to always maintain confidentiality
• Excellent technical skills (Excel, Word)
• Experience of HR systems such as Workday
• Ability to manage a demanding employee base
• Strong team player who remains positive during challenging assignments
• Ability to work in a fast-paced environment with high volume and complex demands

Benefits

• Annual cash bonuses
• Comprehensive benefits package