Lead the implementation of a SaaS platform for clients in the Industry and Retail sectors
Gather requirements, configure the platform, perform integrations, provide training, and support post Go-live
Map client processes through discovery interviews and requirements workshops
Collect and analyze documents required to build AS IS and TO BE process flows
Present platform solutions and configurations based on the mapped processes
Perform data analysis and load data into the platform
Define the integration flow between the client and the system
Execute system configurations and parameterizations following the implementation process
Perform unit and end-to-end testing of the parameterizations performed
Present the configured solution to clients
Support clients during the acceptance (homologation) phase
Deliver remote and/or in-person training to users and involved teams
Provide post Go-live follow-up, ensuring support and adoption of the solution
Support enhancement requests and any additional contracted services
Prepare documentation according to the department methodology and internal standards.

Senior Customer Onboarding Analyst

Key skills