Director of Program

Role Overview

• Develop Leaders & Champion Change. Your primary impact is through your Associate Directors. Coach them on how to lead data-informed conversations, manage performance with empathy and accountability, and build team culture. Serve as a change management thought partner to the CPO and together lead the Program team through evolving expectations with clarity and conviction.
• Strategize & Innovate. Identify opportunities for improving Program team practices and processes. Design strategic solutions in collaboration with Product & Engineering and Data & Research, including AI-assisted tools and systems. Use data storytelling to help your team understand what the data reveals and what it means for coaching.
• Own Program Coherence & Fidelity. Hold ultimate responsibility, alongside the CPO, for how fully the program model is implemented. Serve as the primary leader for the quality assurance function, working closely with the ADs. Manage program model development, coordinate the implementation of learning agendas and pilots, and translate organizational vision into practice. Partner with the Product Manager, CPO, and Chief Technology Officer to advance the integrated coaching product where AI and human coaches work hand-in-hand.
• Collaborate Across the Organization. Serve as the CPO’s strategic partner and primary delegate on program decisions. Work across departments to ensure alignment between what is sold, communicated, and delivered. Join the ADs and CPO in representing Program across the organization and to customers and strategic partners.

Requirements

• Deep commitment to Beyond 12’s mission, vision, and core values: Collaboration, Excellence, Innovation, Knowledge, Respect, and Trust.
• Experience developing managers, not just individual contributors. You have built the leadership capacity of people who themselves manage teams.
• Demonstrated experience in change leadership and building high-performance team cultures. You have led teams through shifting expectations, evolving roles, and new tools while maintaining morale and performance.
• Strong systems thinker with comfort in data-driven management and data storytelling. You use data to understand what’s happening, translate it into narrative, and teach others to do the same.
• Ability to hold multiple truths at once and honor complexity, balancing quality, culture, data, and multiple priorities without oversimplifying.
• AI literacy and enthusiasm for innovation. Willingness to experiment with AI-assisted tools and processes, and an ability to bridge program needs with technical possibilities.
• Strong cross-functional collaboration skills. Experience working across departments to ensure alignment and representing a team’s perspective in organizational strategy.
• Proven ability to move projects from vision to execution across multiple teams and timelines. You know how to hold the big picture while managing the details, building shared ownership, surfacing blockers early, and keeping stakeholders aligned from kickoff to close.
• Results-oriented and self-directed with excellent organizational and time-management skills.
• Excellent interpersonal, oral, and written communication skills.
• Familiarity with office productivity programs (e.g., Google Docs, Google Sheets, Slack) and web and mobile communication tools.

Benefits

• Competitive package, including health, dental, vision, flexible spending account, 401(k), and paid time off.