About this role

Lead the technical investigation and resolution of complex customer‑reported software and system‑level issues
Using tools such as debuggers, logic analyzers, oscilloscopes provide analysis and root causes of customer issues
Serve as a primary technical interface between customers and internal engineering teams
Clearly and effectively communicate complex technical concepts to cross‑functional and non‑technical stakeholders
Drive cross‑functional teams toward root cause analysis and sustainable solutions
Collaborate with global engineering teams to accelerate issue resolution and product improvement
Identify trends, gaps, and opportunities to improve product quality, tools, and processes
Influence product and platform decisions by providing real‑world customer and system‑level insights

Bachelor’s degree in: Computer Science, Electrical Engineering, Physics, or a related technical field
5+ years of relevant professional experience (3+ with Master’s Degree)
Excellent verbal and written communication skills
Demonstrated ability to distill complex technical issues into clear, actionable guidance
Strong experience with consumer product development spanning both software and hardware
Proven track record of technical ownership, problem solving, and delivering high‑quality results on schedule

Senior Software Application Engineer

Key skills