Key skills
Communication
About this role
Role Overview
- Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies.
- Create new claim files with accurate and complete information.
- Regularly accesses client systems to gather information used to create inventory.
- Uses multiple computer systems to review claim data and work efficiently.
- Will be available to work the hours of 9a
- 6p, 10a -7p or 11am
- 8pm EST times.
Requirements
- High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
- Professional communication skills
- Strong analytical skills, attention to detail and ability to adapt to new tasks
- Strong organizational skills
- Excellent written and verbal communication skills
- Word and Excel proficiency required
Benefits
- PTO, Paid Holidays, and Volunteer Days
- Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts
- Tuition Reimbursement
- Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
- Remote and hybrid work options