Ensure high availability and operational quality across the IONITY HPC network
Support and continuously improve operational processes and network performance
Analyze technical issues within the charging network and drive sustainable problem resolution
Troubleshoot and resolve first-level technical issues or coordinate escalation to second-level support
Share technical learnings, troubleshooting knowledge, and best practices internally and with external partners
Support remote commissioning activities and rollout of new software or hardware releases
Monitor the IONITY network end-to-end, including backend systems, hardware, and communication interfaces
Support operational data analysis and performance evaluations related to network operations
Define and process requirements for backend systems and operational support tools
Collaborate with internal stakeholders, suppliers, and service partners to ensure SLA compliance and operational excellence

Degree in Engineering or qualification as an experienced technician, ideally with an electrical engineering or IT background
Several years of experience operating, analyzing, or supporting charging infrastructure or comparable technical networks
Strong understanding of charging technologies, charging infrastructure, and power electronics
Experience analyzing technical data, KPIs, and operational statistics
Proven experience in remote troubleshooting and technical issue resolution
Solid understanding of IT systems, backend platforms, and communication technologies
Strong analytical and problem-solving skills with a structured way of working
Ability and motivation to share knowledge across teams and stakeholders
Excellent communication skills in English

Operations Specialist

Key skills