B2B Operations Account Lead – Maternity Cover

Role Overview

• Lead the Operations Account Management team for the Offline European market, setting clear objectives, coaching team members, and building a culture of accountability and continuous improvement.
• Coach and develop team members through regular 1:1s, clear goal-setting, direct feedback, and structured performance follow-ups, ensuring the team consistently delivers against priorities and performance targets.
• Drive day-to-day B2B retail operations across multiple retailer accounts, ensuring smooth execution, clear ownership, and high-quality delivery.
• Own the full retailer account lifecycle, from onboarding to ongoing tracking, reporting, operational performance management, and improvement actions.
• Monitor operational KPIs and retailer performance, identifying root causes behind delays, delivery issues, process gaps, or recurring escalations, and driving the right corrective actions.
• Coordinate closely with internal teams across Offline, Supply Chain, Logistics, Customer Excellence, Finance, and Tech to solve operational blockers and improve execution.
• Run regular operational reviews with internal teams and external retail partners to align on priorities, resolve issues, and identify improvement opportunities.
• Build and maintain strong retailer relationships, ensuring team output consistently meets partner needs and stakeholder expectations.
• Define and improve operational processes, workflows, and reporting routines to increase efficiency, visibility, and retailer experience.
• Lead ad-hoc projects and initiatives, from process enhancements to client-specific programs, with a bias for action and delivery

Requirements

• A direct, people-first leader who builds trust, sets clear expectations, and holds the team accountable to performance.
• Experience leading or coordinating teams in B2B operations, retail operations, order management, supply chain, logistics, customer logistics, or account operations, ideally with exposure to physical products, order-to-delivery flows, issue resolution, and performance follow-up.
• Strong understanding of operational execution for physical products, ideally across order-to-delivery, retailer/customer support, delivery coordination, issue resolution, or performance follow-up.
• Comfortable managing multiple accounts, workflows, and stakeholders at the same time, knowing which topics need immediate action and which can be structured for later.
• Process-oriented but hands-on, able to design operational frameworks while still getting into the details when needed.
• Strong stakeholder management skills, with confidence communicating with internal teams and external partners.
• Comfortable operating in ambiguity, making decisions with the information available and moving forward without waiting for perfect conditions.
• Data-literate, with strong Excel and/or Tableau skills for reporting, tracking, and performance analysis.
• Fluent in English; additional European languages (German, Portuguese, Spanish, or French) are a strong advantage.
• Ideally available from June 1st of 2026.

Tech Stack

• Tableau

Benefits

• Pet-friendly office environment.
• Discounts on our products.
• Health insurance, including dental.
• 24 vacation days.
• A multicultural and international work environment.
• Company events that are actually enjoyable and build meaningful connections.
• Ownership, trust, and support from day one to grow your career.