Senior Operations Supervisor – Plasma Center

Role Overview

• The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center.
• Responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards.
• Acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.
• Serves as acting leader in the absence of the Center Manager as assigned.
• Maintains the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow.
• Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts.
• Creates employee schedules to accommodate donor cycles.
• Determines the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center.
• Compiles and submits orders to vendors to meet determined inventory levels.
• Keeps Center Manager informed of any irregularities within the center and provides action plans to improve and correct center deficiencies.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.

Requirements

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
• CPR Certified.
• Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
• Exceptional customer service skills.
• Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual skills.
• Ability to understand, explain, and follow SOP’s and protocols.
• Ability to work flexible scheduling to meet business needs.
• Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.

Benefits

• This position is eligible to participate in up to 15% of the company bonus pool.
• We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement.
• We are committed to offering our employees opportunities for professional growth and career progression.