Process Excellence & Automation Manager

Role Overview

• Develop and drive the operational excellence and transformation roadmap for Phoenix finance processes, including the Shared Services Center in Lithuania
• Define and manage a value framework, ensuring tracking and realization of benefits from efficiency and transformation initiatives
• Drive end-to-end process optimization through a combination of Business Process Management (BPM), automation (including RPA), Process Mining/Intelligence, Agentic AI, and selective Lean methodologies
• Own and manage an automation and AI use‑case portfolio for Finance processes (i.e., P2P, O2C, R2R), including prioritization, backlog management, and delivery coordination
• Establish and maintain finance process KPIs and SLAs, ensuring performance transparency and alignment with business objectives
• Ensure end‑to‑end delivery of automation and AI initiatives, from business demand through implementation to stable operations
• Ensure sustainable delivery and maintenance of automation solutions, including governance, monitoring, and continuous improvement
• Collaborate with IT architects and technology teams to ensure secure, stable, and scalable integration of digital solutions
• Upskill and support teams in adopting digital tools, automation, and data-driven ways of working
• Partner with stakeholders across Corporate Business Services and Business Units to drive a culture of innovation, standardization, and continuous improvement
• Drive and ensure delivery of tangible efficiency targets, monitoring outcomes, and clearly communicating results to senior management
• Lead and develop the Process Excellence team within Phoenix Business Services

Requirements

• University degree and 5+ years relevant work experience in finance transformation, operational excellence, or similar
• Proven track record of delivering measurable efficiency gains and leading transformation initiatives
• Strong expertise in process optimization (BPM, Lean/Six Sigma) combined with digital approaches
• Hands-on experience with automation (RPA), Process Mining/Intelligence, and relevant exposure to (Agentic) AI use case
• Strong delivery management and stakeholder coordination skills in cross-functional environments
• Demonstrated ability to motivate, influence, and gain commitment and achieve credibility at all levels of the organization
• Analytical, results-driven mindset with experience in value realization and driving adoption of digital solutions
• Solid understanding of end-to-end finance processes is considered an advantage
• Experience in a Shared Service environment is an advantage
• Fluent in English

Tech Stack

• RPA

Benefits

• Private health insurance
• Annual bonus
• Public transport compensation
• Referral bonus
• Pet-friendly office with entertainment area
• Team buildings and social events
• Hybrid work from the heart of Vilnius and your beloved home
• Leadership trainings
• Language courses
• 4 trust days per year
• Gamified monetary rewards for automation projects
• Individualized competency development plan for your future career
• Compensation for your home office