Own and maintain clear, structured documentation across Confluence and related delivery tools.
Capture business, technical, operational, and stakeholder requirements.
Document decisions, assumptions, dependencies, risks, and impacts.
Support analysis of changes across airline integrations, digital platforms, and third-party services.
Work closely with architects and engineering leads to translate complex solution thinking into clear artefacts.
Help manage stakeholder communications and ensure impacted teams understand upcoming changes.
Track dependencies and potential breaking changes across multiple consuming platforms.
Support workshops, working sessions, and follow-ups with internal teams and external stakeholders.
Maintain a clear audit trail of what has changed, why decisions were made, and what teams need to do next.
Help reduce delivery risk by keeping teams aligned and information accessible.

Experience in travel, airline, loyalty, or customer-facing digital platforms.
Strong experience as a Business Analyst in complex technology or transformation programmes.
Excellent documentation skills, particularly using Confluence and Jira.
Experience working with engineering, architecture, product, and delivery teams.
Comfortable operating in ambiguous environments where requirements and solutions evolve over time.
Strong stakeholder management and communication skills.
Ability to understand technical concepts and translate them into clear business-facing documentation.
Experience tracking dependencies, impacts, risks, and decisions across multiple workstreams.
Structured, detail-oriented, and able to keep momentum in fast-moving delivery environments.

A highly competitive compensation package.
Medical insurance.
The chance to join an organisation with triple-digit growth that is changing the paradigm on how software products are built.
The opportunity to form part of an amazing, multicultural community of tech experts.

Senior Business Analyst

Key skills