Carrier Access Manager

Role Overview

• Jointly develops account plans with National Account Managers in line with national account strategies to achieve revenue and growth commitments in support of company goals for national carrier accounts.
• Works with the National Carrier Sales Team to act as account management contact with local market carrier customer representatives.
• Leads business development, implementation and service delivery conversations during the sales process.
• Responds to the NAD requests for service quotes for carriers within timeframes as defined in carrier MSAs.
• Monitors customer information via email and calls to gain an understanding of project status, concerns, and issues to maintain in-depth knowledge of their businesses, industry, and key competitors.
• Meets regularly with carrier customer to identify their transport, data and infrastructure service needs and discuss service delivery and process changes.
• Cultivates relationships with customers to form a partnership at the system level to provide excellent service and develop future business opportunities.
• Collaborates with customers on initiatives, and provides forecasts, budget, and build-out expectations for specific projects.
• Makes complex sales presentations in partnership with the National Account Manager to carrier/wholesale customers.
• Uses consultative selling techniques to leverage the position of Cox Business and the carrier/wholesale products it offers to influence buying decisions.
• Develops business, negotiates pricing, service levels, and terms/conditions of contracts with local/regional carrier customer.
• Provides feedback to the National Account Managers concerning pricing, service level agreements, and terms and conditions associated with MSAs in the markets where they are responsible for supporting national contract negotiation.
• Manages pre-sales technical relationship with wireless carrier’s Transport, RF and Real Estate teams.
• Provides customer insight and vision to develop Cox’s wireless infrastructure services partnering with internal Cox departments to implement small cell, fiber and microwave services that meet budget and interdepartmental goals.
• Ensures that local processes conform to all contract commitments made on behalf of Cox to each carrier, including pricing, trouble management, SLAs, and network performance requirements.
• Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required.

Requirements

• Requires BS/BA in related discipline or 10+ years of experience in related field (i.e., Sales and Operations).
• Will consider additional industry experience in lieu of degree.
• 4+ years telephony, communications equipment and/or data transport experience.
• 2+ years wireless site development and RF planning experience.
• A holistic understanding of cellular infrastructure permitting and deployment processes.
• A holistic understanding of cellular infrastructure technology including LTE, CRAN, DRAN, DAS.
• Familiarity with related regulatory matters, access service evolution, industry terms and nomenclature, and telecommunication industry standards (e.g. Telcordia, OBF, MEF).
• A familiarity with transport services, Ethernet services, and wireline network technology.
• An understanding of carrier quote-to-cash operations as well as network management tools and processes.
• Willingness to travel up to 50% (nationwide).

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• A true team environment, with 3 days of real-life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.