12/5 Helpdesk support
Monitoring system support and troubleshoot problems
Analyzing root causes of Level 1 and Level 2 malfunctions and provide resolutions
Resolving Level 1 and Level 2 problems within the defined schedules and service level agreements
Driving incident resolution and process improvements to minimize impact to the production environment and business partners
Develop a support plan in order to prioritize and resolve issues
Address customer issues promptly and accurately
Work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents
Develop preventive measures and document issue resolution procedures

Advanced written and verbal proficiency in Spanish
Advanced written and verbal proficiency in English
Experience in working as Helpdesk or support specialists
Experience in Windows and Linux system support and maintenance
Troubleshooting skills in a multi-user environment
Base knowledge of Active Directory and Exchange
Base knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
Knowledge of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
Experience using monitoring tools
Ability to prioritize assignments, handles shifting deadlines, multitasking, and work independently as well as in a team environment
Ability to exercise good judgement, to independently assess risk, and to make critical decisions.

At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic.

Junior IT Helpdesk Specialist – Spanish

Key skills