Key skills
Communication
About this role
Role Overview
- Effectively plan and manage own workload, managing, servicing and delivering clients payrolls to agreed deadlines
- Validating and inputting data received to agreed deadlines
- Checking inputted data and making all relevant corrections before the live run
- Handling routine, non-routine and complex customer queries regarding payroll and HR related issues
- Managing and supporting the customer in the processing of their payrolls to ensure payments/reports to employees are made accurately and on time
- Ensuring all tasks associated with each payroll in the team are performed within agreed deadlines
- Writing ad hoc reports / exports to agreed deadlines and costing appropriately
- Managing all aspects of Tax Year end processing for their customer base
- Communicating effectively to customers (internal & external) on an appropriate basis
- Provision and delivery of their performance statistics to the team leader on a monthly basis to meet team leader reporting requirements
- Actively looking for improvements that could drive process efficiencies and profitability
- Contribute effectively to Team Meetings, completing tasks and giving updates where necessary
- Deputising as and when necessary for the Operations Team Manager
- Supporting the OTM in managing team performance – identifying development needs within the team and assisting in the development of others
- Supporting and sharing knowledge with colleagues to contribute to the effectiveness of the team and to achieve the location’s success
- Taking responsibility for own personal development plan in line with Company objectives and values
- Offering guidance and direction and assisting the team with difficult payroll issues
- Ensuring payroll delivery meets all governance, legal and compliance standards
Requirements
- Experience of working in a volume-based payroll operations environment (inhouse or bureau)
- Irish payroll experience is essential
- IPASS qualified or in the process of becoming qualified
- Demonstrable written and verbal communication skills using a variety of media dependant on the situation
- Experience in up to date and upcoming changes in Irish payroll legislation
- A visible commitment to quality processes and the ability to challenge and influence change (if necessary) to established procedures
- Demonstrable experience within a customer service environment and ability to prioritise conflicting workloads
- Strong maths skills with an ability to spot numerical errors
- Ability to handle confidential information and prioritise and handle a high volume of Payroll Team queries
- A clear, fast thinker who displays great attention to detail and analytical ability with the ability to work under pressure
- Excellent organisational skills with the ability to work on own initiative and perform well under pressure with tight deadlines
- UK payroll experience, while not a necessity, would be an advantage
Benefits
- A dynamic hybrid environment: a minimum of 1 day in the office (other 4 days are flexible on working from home or office
- whatever works for you)
- 25 days holiday + public holidays (including the ability to buy an additional 5 days holiday)
- Pension (6% matched)
- Medical healthcare
- employee or cash option
- Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
- Referral program
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!