support multiple sites across the country via remote support
travel may occasionally be requested
image, configure, and deploy physical and virtual desktops
troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations
manage OS, BIOS, disk and data encryption
install and troubleshoot end user apps and certificates
repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions
document actions in trouble tickets and meet all SLAs
patch network ports, trace lines, install network switches
configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers
install and configure VOIP phones and voicemail, troubleshoot phone issues
configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues
plan for user moves, including connectivity, computers, and phones
maintain and troubleshoot local security/badging systems
prepare obsolete assets for disposal
assist other IT teams as needed
support unclassified and classified systems

Infrastructure/Systems Administrator

Key skills