Providing face-to-face support to customers in branches
Handling everyday banking tasks
Helping people through important moments — offering reassurance, guidance and practical support
Adapting to different customer needs
Promoting and supporting digital services
Helping customers use online and mobile banking independently
Recognising opportunities to connect customers with the right products and services
Supporting customers by phone, online, or through channels like web chat, video or social media as you grow

A minimum of 12 months customer service experience
A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
The ability to quickly build relationships to give customers a fantastic experience
The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing
The commitment to deliver on your promises and going above and beyond for your customer
A genuine teammate
collaborating closely with colleagues to ensure your customers' needs are met

A generous pension contribution of up to 15%
An annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Benefits you can adapt to your lifestyle, such as discounted shopping
22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
A range of wellbeing initiatives and generous parental leave policies
Salaries are reviewed annually on 1 April as part of our annual pay review
Full uniform provided

Customer Support

About this role