Own the productivity program for service
Deliver $10m of productivity over 2 years, globally
Create a multi-year pipeline with an MVP then multi-year enhancements to improve sales/service productivity
Build relationships in the commercial team and build change adoption plans
Operate at a high operational tempo
Lead company governance processes and present results to executives monthly
Run the TMO process for project management and governance using standardized tools
Capability to lead cross functional project teams that design and execute productivity initiatives
Capability to articulate and align roles and responsibilities at the project launch

Bachelor’s degree
Process improvement experience and productivity experience preferred
Led Institutional, Consumer, Industrial or NCH services
Critical thinking skills
Ability to break down complex problems into discrete small projects
Ability to scope projects in small and achievable buckets.
Ability to generate hypotheses and test them rapidly and transition if the hypotheses are rejected.
Ability to prioritize on the vital few of a project and avoid ‘boiling the ocean.’
Mental agility
ability to flex and change courses quickly, as situations change.
Time stewardship and meeting management
Ability to organize meetings and be a steward of project team time.
Create meeting agendas before the meeting.
Build prework and have team members come prepared for meetings.
Build a meeting strategy where the project team is talking instead of the project manager
Build a process each meeting updates action item list
specific action, one owner (not a team) and a deadline

Project Manager – Service Productivity

Key skills