Key skills
ERPSAPLeadershipCommunicationSales
About this role
Role Overview
- Support sales team by answering inquiries, providing information, and assisting with order processing
- Handle customer complaints or issues related to sales and ensuring prompt resolution
- Develop and maintain strong relationships with customers through regular communication
- Anticipate customer needs and proactively offering solutions or suggestions to enhance their experience
- Mentor and support junior representatives/specialists, providing guidance and assistance as needed
- Identify opportunities to optimize customer accounts and maximize sales potential
Requirements
- Minimum total work experience of 3 years preferred in people leader role
- Fluent in French and English
- Leadership skills: Ability to inspire, motivate, and lead a team towards common goals
- Strong decision-making skills
- Advanced problem-solving abilities to handle complex customer issues
- Comprehensive understanding of the company's products or services to provide accurate information and support
- Advanced computer skills and SAP / ERP knowledge
- Minimum High School diploma or equivalent
Tech Stack
- ERP
Benefits
- Meal Vouchers
- Life Insurance
- Private Medical Care
- Holiday Allowance
- Christmas and Easter Bonus
- Extra vacation days (Birthdays and 1 additional day added every year of employment)
- Annual Bonus (Target based)