Technology Director – COO Document Processing Automation

Role Overview

• Define and execute the strategic roadmap for using technology solutions to streamline and automate Wells Fargo Operation business domains using automation capabilities and GenAI, aligning with overall business objectives and technology strategy
• Lead the design, development, and deployment of Wells Fargo Process-Specific Document automation pipelines
• Drive the adoption and implementation of intelligent automation and agentic AI solutions, utilize the document automation pipelines, design, and execute automation opportunities that significantly reduce manual effort and increase operational efficiencies
• Exhibit proven subject matter expertise in software industry trends, including Document capture, Document extraction, OCR, Robotics Process Automation, foundational models/multi-modal, computer vision, autonomous systems, recommender systems, ML/deep learning, and cloud-based development
• Oversee the strategy and execution of control automation initiatives
• Evaluate, select, and integrate cutting-edge AI, machine learning, natural language processing (NLP), and automation technologies to build robust and scalable solutions
• Partner closely with business leaders, operations teams, enterprise architecture, data science, and other technology groups to identify high-impact use cases, gather requirements, and ensure successful solution delivery and adoption
• Build, mentor, and lead high-performing teams of engineers, data scientists, process architects, and automation specialists
• Establish and enforce best practices, governance frameworks, and architectural standards for process mapping, cognitive intelligence development, and automation deployment
• Define key performance indicators (KPIs) and metrics to track the effectiveness and business impact of cognitive intelligence and automation initiatives, reporting progress to senior leadership.

Requirements

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 10+ years of experience leading large-scale digital transformation and automation
• 4+ years of management or leadership experience
• 1+ years of experience, designing and implementing GenAI capabilities and solutions
• 1+ years of experience with implementing & managing Document Management Systems
• Experience in data pipeline creation and automation
• Experience in IDOCS (Wells Fargo specific document processing capability). Demonstrate experience in designing and developing solutions using IDOCS capability
• Demonstrated expertise in Document capture, Document extraction, Document Classification, Validation, Translation and OCR, Robotics Process Automation, foundational models/multi-modal, ML/deep learning, and cloud-based development
• Deep understanding of artificial intelligence, machine learning, natural language processing, and robotic process automation (RPA) technologies
• Proven track record of developing and deploying AI-driven solutions that deliver measurable business value
• Strong experience in operational risk management and the application of technology to enhance control environments
• Exceptional strategic thinking, problem-solving, and analytical skills
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Experience with enterprise-level process intelligence platforms and knowledge representation systems
• Familiarity with financial services regulations and compliance requirements
• Experience in building and leading agile development teams
• Certifications in process improvement methodologies (e.g., Lean Six Sigma).

Tech Stack

• Cloud
• RPA

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement