Manage orders pending invoicing (adjust request dates, cancel balances, correct request dates, minimum value adjustments, etc.).
Occasionally coordinate with support teams to unblock/release orders;
Manage invoicing for orders with prepayment and credit card payment conditions;
Provide invoicing forecasts for orders with past or upcoming request dates;
Consult inventory and forecast indicators to compile data and share with clients or internal teams;
Monitor deliveries via customer portals and carriers to inform clients and meet agreed deadlines;
Schedule deliveries for clients that require this specificity;
Manage tickets and customer service (SAC) within the system and related areas to resolve issues as quickly as possible (delivery problems, quality issues, operational errors, sales errors, etc.);
Create and manage area indicators/KPIs to support data control and anticipate problems;
Actively participate in developing actions to resolve customer service issues;
Manage allocation and billing waves as well as other order-related activities.

Currently pursuing a university degree;
Experience in customer service and post-sales (after-sales) support;
Proficient in Microsoft Office, especially Excel and PowerPoint;
Familiarity with CRM systems;
Experience with KPIs/metrics and working with carriers/transport companies is a plus.

Health plan with co-payment;
Dental plan;
On-site cafeteria;
Life insurance;
Private pension plan;
Performance-based bonus (PPR);
Health Center | Conexa Saúde;
TotalPass;
Partnerships with various institutions offering exclusive discounts for employees.

Junior Customer Service Analyst

Key skills