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Support Engineer – Morpheus Enterprise, Morpheus VM Essentials at Hewlett Packard Enterprise | JobVerse
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Support Engineer – Morpheus Enterprise, Morpheus VM Essentials
Hewlett Packard Enterprise
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Support Engineer – Morpheus Enterprise, Morpheus VM Essentials
Texas, United States of America
Full Time
2 weeks ago
$111,000 - $211,000 USD
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Key skills
Cloud
Mentoring
Communication
About this role
Role Overview
Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments
Own and drive resolution of highest-severity escalations, critical customer incidents
Diagnose and troubleshoot issues related to virtualization, compute, operating systems, storage, networking
Collaborate with cross‑functional teams including Product Development, Engineering
Document solutions, FAQs, and best practices
Provide architectural guidance to customers
Develop tools, automation, and processes to improve support efficiency
Serve as a mentor and technical leader for the entire support organization
Requirements
Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
Track record of leading technical escalations, RCAs, and cross-functional engagements.
Ability to influence product quality and drive architectural improvements.
Provides guidance and mentoring to less experienced engineers.
Excellent written and verbal communication skills; mastery in English language.
Ability to troubleshoot, isolate, and resolve complex problems.
Strong conflict resolution skills.
Tech Stack
Cloud
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
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