About this role

Provide technical support for HPE VM Essentials and Morpheus Enterprise customer deployments
Own and drive resolution of highest-severity escalations, critical customer incidents
Diagnose and troubleshoot issues related to virtualization, compute, operating systems, storage, networking
Collaborate with cross‑functional teams including Product Development, Engineering
Document solutions, FAQs, and best practices
Provide architectural guidance to customers
Develop tools, automation, and processes to improve support efficiency
Serve as a mentor and technical leader for the entire support organization

Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
Track record of leading technical escalations, RCAs, and cross-functional engagements.
Ability to influence product quality and drive architectural improvements.
Provides guidance and mentoring to less experienced engineers.
Excellent written and verbal communication skills; mastery in English language.
Ability to troubleshoot, isolate, and resolve complex problems.
Strong conflict resolution skills.

Support Engineer – Morpheus Enterprise, Morpheus VM Essentials

Key skills