Build positive relationships with engineers, product managers, other authorities and collaborators.
Conduct needs analysis sessions to determine appropriate depth and breadth of content for various audiences.
Write, edit, and organize technical content regarding installing, configuring, and customizing Dematic software products.
Take complex input and information from multiple sources, analyze to determine next steps, and effectively execute the plan.
Partner with instructional designers to create engaging and accurate learning content.
Learn the products and be self-sufficient in using software with simulators and test equipment.
Establish a strong feedback loop with experts in various roles and continuously improve deliverables.
Lead monthly team meetings and regular 1-on-1s to foster information sharing, recognition, and connection.

Minimum 6 years of experience documenting technical products.
Exceptional writing skills to produce effective technical content for an engineering audience.
Skilled in communication, stakeholder engagement, and cross-functional teamwork.
Strong analytical and problem-solving skills with high attention to detail.
Knowledge of cloud platforms, edge devices, IOT 4.0, and similar concepts.
Confirmed experience with information architecture.
Familiarity with usability, user experience, and UX writing.
Experience creating API and code documentation and other developer deliverables.
Proficiency with content authoring, publishing, and multimedia development using a variety of applications.
Experience with DITA and structured authoring.
Experience in material handling systems or similar industry would be an asset.
Bachelor’s degree in technical writing, English, communications, computer science, or similar field. Master’s degree desired, equivalent certifications and experience may be substituted.

Senior Manager, Software Documentation

Key skills