Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms
Translate customer business requirements into scalable technical configurations and user workflows
Oversee RMS implementation across workstreams, including integrations and hardware components
Establish and standardize best practices for RMS delivery across customers
Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
Lead product demonstrations, working sessions, and launch events with confidence and clarity
Support user adoption by translating product capabilities into practical, real-world use cases
Guide change management efforts to ensure successful product adoption and long-term customer success
Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
Gather customer feedback and partner with Product teams to inform roadmap priorities
Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
Technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling
Ability to translate business requirements into technical solutions and system configurations
Hands-on experience delivering software implementations from setup through launch
Familiarity with Agile and/or Waterfall project management methodologies
Demonstrated experience leading or supporting customer-facing implementations, including application setup, configuration, and go-live support
Experience designing and delivering structured training programs for diverse audiences
Ability to tailor training content to both technical and non-technical users
Comfortable facilitating live sessions, workshops, and launch events
Dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations
Ability to navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities
Strong interpersonal skills and emotional intelligence
Demonstrated ability to take ambiguous requirements and turn them into clear, actionable workflows.
Proficient in tools such as PowerPoint, Excel, and Microsoft Suite
A college degree from an accredited institution.

Applicants must be authorized to work for any employer in the country in which the role is being hired.
We are unable to sponsor or take over sponsorship of an employment visa at this time.
Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all.
We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely.
Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

RMS Architect

Key skills