Customer Care Specialist I

Role Overview

• Assist members/beneficiaries or providers with routine service inquiries
• Resolve member/beneficiaries or provider routine service inquiries
• Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
• Research, follow up, and resolve all open/pending issues in a timely manner
• Build and strengthen member or provider relationships by providing quality customer service
• Maintain complete and accurate documentation of all of telephone and written communications

Requirements

• High School Diploma or equivalent is required
• Two (2) years customer service experience is preferred
• Customer Service experience in a call center is preferred
• Computer proficiency with knowledge and experience in a Windows environment
• Typing speed of 35 words per minute (WPM)

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Bonuses