Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
Be a problem-solver that seeks to understand the heart of each client’s issue.
Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

Honesty and integrity – always doing the right thing for our clients
Passion for service and a dedication to client satisfaction
A curious nature that seeks to understand the root of the issue
Focused on delivering on our promises
Willing to do whatever it takes to always bring our best work
Unafraid to move with speed and efficiency to make things happen
A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
Bonus Points (highly valued, but not required): Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
Prior use of Salesforce or another customer relationship management software
Bachelor’s Degree

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
Flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

Technical Support Analyst

Key skills