Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary.
Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations.
Develop and maintain documentation for support processes, procedures, and solutions.
Stay up to date with the latest features, updates, and best practices related to Dynamics 365.

Bachelor’s degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education.
Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365.
Strong understanding of Dynamics 365 Customer Service (CRM)
Proficiency in troubleshooting and resolving Dynamics 365-related issues.
Experience with Dynamics 365 configuration, customization, and integration.
Excellent analytical and problem-solving skills.
Experience with ITIL processes and practices and the ServiceNow service management tool
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Availability to provide work during core customer hours, 8 AM to 5 PM Eastern
Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance.
Microsoft Dynamics 365 certification is preferred.
Experience in a fast-paced, customer-oriented environment is preferred.

Comprehensive benefits for you and your family
Access to cutting-edge tools and technologies
A culture that values innovation, growth, collaboration, and quality
The opportunity to support high visibility federal missions in IT and healthcare
A career path that rewards ambition and performance

Dynamics 365 Customer Service Engineer – System Administrator

Key skills