People Process Optimisation – Automation Manager

Role Overview

• We’re looking for a People Process Optimisation & Automation Manager to play a pivotal role in transforming how our People function operates — making it smarter, simpler, and ready for the future of work.
• This is a high-impact role at the intersection of HR, technology, and data, where you’ll design scalable global processes, unlock automation opportunities, and help prepare the organisation for AI-driven ways of working.
• If you’re passionate about making things work better, faster, and more intelligently, this is your opportunity to drive real change at scale.
• This is a full-time, 12-month fixed-term role offering a salary of £50,000 – £60,000, depending on experience.
• The role is hybrid, based out of our Telford office, with an expectation of at least one day per week on-site.
• You’ll join us at a pivotal moment, with the chance to get involved in high-profile, business-critical transformation projects that will reshape how our People team — and the wider organisation — operates from a process, automation, and AI-readiness perspective.
• Alongside delivering impactful change, you’ll benefit from coaching, development, and exposure to senior stakeholders, making this an excellent opportunity to accelerate your experience in transformation, automation, and strategic People operations.
• You’ll play a key role in transforming how our People services are designed and delivered, focusing on efficiency, scalability, and future readiness:
• Design and implement scalable, globally consistent People processes
• Simplify and standardise processes to improve efficiency, risk control, and user experience
• Identify and deliver automation opportunities, ensuring processes are automation-first
• Partner with People Systems to align process design with technology and data standards
• Support the rollout of services into GPFS, ensuring clarity, readiness, and smooth transition
• Build strong partnerships across People, Systems, Finance, and business stakeholders
• Lead change and adoption, ensuring processes are understood, embedded, and effective
• Use data and insight to track performance, identify improvements, and demonstrate ROI

Requirements

• Proven experience in process design, optimisation, or transformation (ideally within HR or shared services)
• Strong understanding of how systems, processes, and data connect
• Experience working in global or complex organisational environments
• Track record of delivering change from concept through to BAU
• Experience defining success metrics and ROI
• Confident influencing stakeholders without formal authority
• Advanced Excel skills (analysis, modelling, tracking benefits)

Benefits

• This role offers you the chance to work in a friendly, diverse, and international environment, alongside colleagues who share your passion for innovation, agile working, and continuous growth.
• You’ll benefit from ongoing training and development, ensuring you stay connected to the latest technologies while having the opportunity to apply your learning in a real, high-impact setting.
• Alongside a competitive salary and benefits package, you’ll also have the opportunity to:
• Be part of meaningful, large-scale transformation
• Work at the forefront of HR automation and AI readiness
• Gain exposure to senior leadership and strategic decision-making
• Accelerate your development in a high-impact, future-focused role