We’re looking for a People Process Optimisation & Automation Manager to play a pivotal role in transforming how our People function operates — making it smarter, simpler, and ready for the future of work.
This is a high-impact role at the intersection of HR, technology, and data, where you’ll design scalable global processes, unlock automation opportunities, and help prepare the organisation for AI-driven ways of working.
If you’re passionate about making things work better, faster, and more intelligently, this is your opportunity to drive real change at scale.
This is a full-time, 12-month fixed-term role offering a salary of £50,000 – £60,000, depending on experience.
The role is hybrid, based out of our Telford office, with an expectation of at least one day per week on-site.
You’ll join us at a pivotal moment, with the chance to get involved in high-profile, business-critical transformation projects that will reshape how our People team — and the wider organisation — operates from a process, automation, and AI-readiness perspective.
Alongside delivering impactful change, you’ll benefit from coaching, development, and exposure to senior stakeholders, making this an excellent opportunity to accelerate your experience in transformation, automation, and strategic People operations.
You’ll play a key role in transforming how our People services are designed and delivered, focusing on efficiency, scalability, and future readiness:
Design and implement scalable, globally consistent People processes
Simplify and standardise processes to improve efficiency, risk control, and user experience
Identify and deliver automation opportunities, ensuring processes are automation-first
Partner with People Systems to align process design with technology and data standards
Support the rollout of services into GPFS, ensuring clarity, readiness, and smooth transition
Build strong partnerships across People, Systems, Finance, and business stakeholders
Lead change and adoption, ensuring processes are understood, embedded, and effective
Use data and insight to track performance, identify improvements, and demonstrate ROI
Requirements
Proven experience in process design, optimisation, or transformation (ideally within HR or shared services)
Strong understanding of how systems, processes, and data connect
Experience working in global or complex organisational environments
Track record of delivering change from concept through to BAU
Experience defining success metrics and ROI
Confident influencing stakeholders without formal authority
This role offers you the chance to work in a friendly, diverse, and international environment, alongside colleagues who share your passion for innovation, agile working, and continuous growth.
You’ll benefit from ongoing training and development, ensuring you stay connected to the latest technologies while having the opportunity to apply your learning in a real, high-impact setting.
Alongside a competitive salary and benefits package, you’ll also have the opportunity to:
Be part of meaningful, large-scale transformation
Work at the forefront of HR automation and AI readiness
Gain exposure to senior leadership and strategic decision-making
Accelerate your development in a high-impact, future-focused role