Global Incident Response Analyst

Role Overview

• Conduct scoping/consultation calls with clients, partners and their staff, including, other stakeholders
• Draft scoping/proposal documentation and support contractual processes
• Rapidly and accurately responding to partner or client needs and requests, including requests for proposal, pricing quotes, and contracts as well as activities that expand existing relationships with partners
• Manage assigned case load with minimal assistance/manage entire sales process and oversee delivery
• Utilize data collections tools, EDR, forensic tools, threat intelligence and dark web scrapping/search tools, API’s and other available tools to support DFIR engagements
• Support Threat Actor engagements
• Extract, review and analyze log data
• Assist in drafting of case work product such as forensic reports
• Assist the overall team through the life cycle of cases
• Ensure client satisfaction, engagement, and success to support retention
• Including, reviewing documentation, providing constructive and meaningful feedback through analysis
• Communicate technical report findings and recommendations internally and with clients regarding identified forensic investigation evidence, vulnerabilities, data exposure and general risks
• While in-between assessments, this person will be expected assist in current and future on-going improvements to processes, tooling, including research on current trends and issues in the field
• Work alongside the business development team with delivery of account management tasks such as client reporting, contracting, and quarterly account reviews
• Utilize key systems to accurately report insights and analyze operational and market trends in support of business development team

Requirements

• Bachelor’s degree in cybersecurity, digital forensics, or technology related field
• Exceptional related experience may be accepted in lieu of degree
• Track record years of experience with incident response, project management, and legal compliance experience preferred
• Track record years of experience in account management or inside sales communicating with all levels of the buying organization preferred
• Able to work flexible hours, conduct consultations and draft initial case documentation outside of banking hours
• Experience with EDR tools such as SentinelOne, CrowdStrike, Huntress, etc.
• Experience with Data mining tools such as Canopy preferred
• Industry knowledge around insurance, cyber security, identity protection and/or government contract experience
• Experience of managing complex processes to fulfillment
• JD or Master’s in cybersecurity a plus
• CISSP, CISM, CIPP (or CISA with a focus on privacy and security) certifications are plus
• Well-developed communication and listening skills; able to analyze partner or client needs quickly and effectively
• Highly professional, self-driven who can manage multiple priorities with verbal and visual presentation skills
• Up to 10% travel
• Additional language fluency is desirable

Tech Stack

• Cyber Security

Benefits

• 26 days’ annual leave + bank holidays (increasing with service)
• Global paid wellness days off + a bonus day off to celebrate your birthday
• A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
• Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart