About this role
Role Overview
- Serve as escalation point for Analysts; provide guidance and document complex resolutions
- Coordinate project implementations including scheduling, vendor coordination, and quality oversight
- Advise clients on configuration best practices and emerging technologies
- Perform quality assurance processes on projects, tasks, and service requests
- Investigate and resolve complex client infrastructure, endpoint, and application issues
- Identify product, service, and process weaknesses and recommend improvements
- Create and maintain knowledge base articles for complex and escalated issues
- Provide detailed, accurate service request and project documentation at every step
- Mentor Analysts and contribute to their technical development through the Navanta Mentorship Program
- Participate actively in team standups, knowledge shares, and retrospectives
Requirements
- 2-4 years of experience in a technical support environment
- Demonstrated expertise in relevant operating systems, productivity platforms, and core infrastructure technologies
- Relevant intermediate certifications or equivalent demonstrated experience preferred
- Financial services experience is a plus