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WorkForce Administrator at Extra Space Storage | JobVerse
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WorkForce Administrator
Extra Space Storage
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WorkForce Administrator
Midvale, Utah, United States of America
Full Time
3 weeks ago
No Visa Sponsorship
Apply Now
About this role
Role Overview
Ensuring Service Level Agreement goals are being achieved daily
Ensuring all agents are following scheduled activities
Monitoring call volume throughout the day and making changes to scheduled activities as needed
Updating agent schedules in real time to account for ad hoc needs or absenteeism
Understand staffing coverage and offer Extra Time or Unpaid Time Off as needed
Assists in onboarding new hires
Assist with remote employee processes (sending policies, return labels, tracking of equipment)
Work with center leaders to determine trends in agent behaviors/call volume and help determine appropriate action plans.
Communicate with agents, supervisors, center leaders through multiple platforms
Manage multiple Teams channels
Assist in answering agent questions, from technical issues to policy and procedure topics
Assist in management of facilities
Other duties as assigned
Requirements
High School Diploma or GED or equivalent required; Associates Degree or greater strongly preferred
2+ year’s experience in a multi-channel contact center preferred
Strong understanding of NSC operating standards and procedures required
Advanced knowledge of Microsoft Office applications with emphasis on Excel
Benefits
Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities
Apply Now
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