Sales Support Analyst

Role Overview

• Administers and maintains sales operational systems and processes to provide content, data and information management in support of sales pursuits.
• Implements and configures sales tools, content management and tracking systems.
• Develops and manages catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners.
• Enters, updates and ensures accuracy of data in sales and client and partner relationship management systems generates regular and ad hoc reports for account teams and leadership.
• Advises on improvements and enhancements for design of sales systems and tools.
• Serve as the primary point of contact for Sales teams and Partners for quote creation, modification, and management.
• Create, update, and manage sales opportunities in SFDC (Salesforce).
• Generate and maintain accurate quotes using quoting tools (SAP, Oracle CPQ, ASQ/NQG, etc.) ensuring adherence to pricing, discount, and approval policies.
• Support Sales and Account Managers with pricing requests, deal structuring, and opportunity-related queries.
• Manage complex and high-value deals, including required documentation and approvals.
• Collaborate with internal teams such as Sales, Logistics, Customer Care, Order Management, and Global Support to resolve quoting and ordering issues.
• Monitor and address quote and opportunity escalations, involving Team Leads or Managers when required.
• Ensure data accuracy and consistency across SFDC, and quoting tools.
• Maintain strong knowledge of sales tools, processes, and policies to effectively support partners and customers.

Requirements

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 4-6 years experience
• Experience in sales support, quoting, or commercial operations
• Hands-on experience with SAP and Oracle CPQ
• Working knowledge of SFDC (Salesforce) for opportunity management
• Strong attention to detail and documentation skills
• Clear verbal and written communication skills
• Ability to handle multiple priorities in a fast-paced environment
• Strong organizational skills and a collaborative, team-oriented mindset
• Ability to learn quickly and adapt to new systems and processes
• Proficient Japanese and English language skills required.

Tech Stack

• Oracle
• SFDC

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion