Service Writer II

Role Overview

• Support the service team by maintaining complete job files, including correspondence relative to approvals, etc., which tie back to more prompt payment(s)
• Technician time keeping and review on a daily basis; submittal to payroll bi-weekly
• Creation of repair orders to include customer concerns, contact info, unit info, etc.
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same
• Maintain job files with all pertinent correspondence to each job
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators (electronic and printed) to be posted in the shop
• Interact with service management team, and technicians
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

Requirements

• High School Diploma required; Associates or Bachelor's degree a plus
• Prefer at least 5+ years experience in a similar role
• Self-starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills

Benefits

• Medical, Dental and Vision Insurance
• 401(k) with generous employer match
• Paid time off
• 10 Paid holidays
• Flexible spending account
• Optional Health savings account
• Life insurance
• Employee assistance program
• Parental leave
• Referral program
• Tuition reimbursement