Vice President of Projects

Role Overview

As a Vice President of Projects, you will lead and oversee the successful delivery of all project services by driving operational excellence across project management, coordination, engineering, and quoting/design functions, ensuring high-quality execution, client satisfaction, and scalable team performance from project inception through completion.

Duties and Responsibilities: Strategic Leadership:

• Lead, mentor, and manage the Project Managers, Project Coordinators, and Head of Project Engineering Team. Drive the strategic direction of ITS’s project services to ensure consistent, high-quality delivery aligned with the company's business objectives
• Collaborate with leadership to shape the vision and goals for the department, ensuring alignment with the broader organizational goals

Project Oversight & Execution:

• Ensure all client projects are delivered on time, within scope, and budget
• Develop and enforce project management best practices, methodologies, and standards across teams
• Monitor and mitigate risks to ensure project success, fostering a culture of accountability and continuous improvement

Quoting & Design Desk Oversight:

• Manage the Quoting/Design Desk function to ensure accurate, timely, and efficient project quotes and designs
• Collaborate with sales and technical teams to provide project scoping, design, and cost estimates
• Oversee the creation of project proposals that align with client needs and business capabilities

Resource Management & Capacity Planning:

• Lead resource allocation and capacity planning across project teams to ensure optimal utilization of resources
• Monitor workload distribution and adjust staffing plans to meet project demands and timelines
• Ensure that resource management practices align with project goals, timelines, and client expectations

Process Improvement & Scalability:

• Identify and implement process improvements to streamline workflows and enhance productivity
• Foster innovation within the team to drive scalable and repeatable project delivery models
• Lead initiatives aimed at automation and the use of modern project management tools and software

Client Relations & Service Delivery:

• Serve as a senior point of contact for clients regarding project services
• Ensure the highest level of client satisfaction by delivering value and maintaining strong client relationships
• Provide strategic input into customer account strategies to align projects with business outcomes

Team Development:

• Build and develop high-performing teams by recruiting, retaining, and mentoring talent
• Create career development plans and provide ongoing training to grow internal capabilities

Requirements

Must-have Skills/Qualification:

• Bachelor’s degree in business, project management, engineering, or a related field
• At least 10 years of experience in a project management leadership role, ideally within an MSP, IT services, or technology company
• Strong experience managing diverse teams, including project managers, engineers, and support functions
• Experience in resource management and capacity planning
• Deep knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., Microsoft Project, Asana, Jira, CW PSA)
• Excellent communication, leadership, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced, client-centric environment

Advantageous Skills/Experience:

• Possesses an advanced degree (MBA, MS)
• Proven success in leading project teams within a Managed Services Provider (MSP) environment
• Knowledge of CW PSA projects module
• Proven ability to lead small & medium scale projects, ensuring alignment with business goals, capacity planning of resources

Technical Requirements: A home office set up that meets the following:

• A working computer with minimum of 8gb RAM and one of the following: oWindows 11 with an Intel i5 or i7 (8th generation or newer), or oAMD Ryzen 5 or 7 (2000 series or newer), or o macOS 12 or newer
• Stable internet connection with at least 5mbps download and upload
• A quality headset with noise cancellation feature for meetings
• A smartphone capable of installing the Microsoft Authenticator app
• HD webcam

Tech Stack

• MacOS