Analyze business issues, document business requirements, work to find the best solution and best practice
Monitor and track the status of each initiative, engage appropriate local resources, and escalate as needed to ensure initiative success
Serve as liaison point between the account, the region, and the project team
Ensure appropriate required documentation is delivered and reviewed by relevant stakeholder teams
Confirm appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
Support the Operations team where appropriate

Proven experience in ERM, marine, offshore, or crew travel environments
Project management and/or implementation experience
Ability to apply technology as an enabler to process improvement
Proficiency in GDS Amadeus
Subject matter expert in Agency Operations, Call Center principles, or Automation/Technology
Demonstrated skills in MS Office tools, Word, PowerPoint, Excel
Access
Excellent oral and written commercial English and Spanish/Portuguese communication skills.

Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated

Process Manager, ERM – Energy Resource & Marine

Key skills