Review high volumes of AI-generated call transcripts and text messages for accuracy and quality
Identify inconsistencies, errors, and edge cases that require human intervention
Flag missing or delayed system outputs before they become escalations
Determine the right next step when the AI encounters ambiguous or invalid situations
Recognize when a conversation or workflow is no longer valid and act on it immediately
Communicate issues clearly and concisely to internal teams and customers via Slack, Teams, and other platforms
Structure escalations so the receiving team knows exactly what happened, what needs to happen next, and why
Maintain professional, calm, and precise communication under time pressure
Surface recurring patterns and insights to the product and operations team
Document edge cases and contribute to improving how new scenarios are handled
Support smooth execution of active pilots and new deployments

Background as a senior executive assistant, operations coordinator, project manager, or similar high-ownership role
Exceptional organizational skills and attention to detail under high volume
Strong written and verbal English communication at a professional level
Comfortable making decisions independently in ambiguous, fast-moving situations
Proficient at navigating multiple communication platforms simultaneously including Slack, Teams, and SMS
Reliable, responsive, and available to work 9 AM to 5 PM Eastern Time Monday through Friday
Familiarity with EMR or EHR systems, training available for the right candidate
Experience supporting operations in a healthcare or regulated environment
Spanish or Mandarin language proficiency
Exposure to AI tools or AI-powered products

Customer Success Specialist – Healthcare AI

Key skills