Key skills
CommunicationNegotiationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Serve as the primary point of contact and advocate for assigned accounts
- Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
- Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn
- Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
- Analyze customer mix and performance metrics to support balanced retention efforts
Requirements
- 5 or more years in customer success, account management, or other customer-facing roles
- Strong relationship management and interpersonal skills
- Exceptional communication and negotiation skills
- Extensive experience in customer relationship management and customer success metrics
- Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback
- Bachelor’s degree in business, marketing, or a related field (preferred)
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program