Partner with business teams to identify automation opportunities, define clear requirements, and deliver solutions that improve internal and partner experiences.
Drive automations that shorten order-to-cash cycles, reduce manual touchpoints, and improve revenue accuracy and leakage prevention.
Measure, report, and communicate impact and ROI; gather stakeholder feedback and iterate to continuously improve solutions.
Test, deploy, and support automations in production; perform root-cause analysis and implement continuous improvements and incident remediation.
Lead end-to-end solution design and implementation using approved low-code/no-code platforms across Salesforce, EDI integrations, SAP ERP, and other business applications.
Architect and deploy advanced AI architecture patterns—including RAG, prompt engineering, agent orchestration, and secure API/tool integrations—ensuring scalability, observability, and governed data access.
Establish and enforce enterprise-grade governess and operational excellence: including testing, release management, monitoring, logging, access controls, and auditability for all automation and AI solutions.

3+ years of experience building enterprise-scale solutions with Microsoft Power Platform (Power Automate, Power Apps, Power BI) and Microsoft Fabric in enterprise environments.
Proven ability to establish enterprise AI governance models, including secure data access and role-based controls.
Strong systems-thinking mindset, with the ability to map complex business processes into robust, maintainable technical architectures that span multiple systems.
Excellent documentation and communication skills; able to translate technical concepts for non-technical stakeholders and create clear requirements, designs, and impact reports.
Ability to thrive in a global, cross-functional, collaborative environment, working with diverse teams across business, IT, and external partners.
Hands-on experience implementing agentic AI, RAG architectures, prompt engineering, and orchestration patterns in real-world applications.
Practical experience integrating AI agents with Salesforce, ERP (SAP preferred), EDI protocols, and order-to-cash operational systems.
Proven track record designing scalable, supportable low-code/no-code solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI, Fabric) that minimize technical debt and fully align with enterprise IT guardrails
Willing to work night shift (10PM
7AM Manila) or EMEA shift (3PM
12AM Manila)

Sophos operates a remote-first working model
Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
Employee-led diversity and inclusion networks that build community and provide education and advocacy
Annual charity and fundraising initiatives and volunteer days for employees to support local communities
Global employee sustainability initiatives to reduce our environmental footprint
Global fitness and trivia competitions to keep our bodies and minds sharp
Global wellbeing days for employees to relax and recharge
Monthly wellbeing webinars and training to support employee health and wellbeing

AI Automation Lead – Enterprise Platforms

Key skills