Provide direct oversight and leadership to multi-disciplinary care management staff
Ensure assigned care management teams and programs meet/exceed expected quality outcomes as well as financial, productivity, operations and patient experience targets
Maintain responsibility for team competency and ongoing development
Travel daily to assigned clinic locations to provide on-site supervision, coaching and mentoring of staff
Provide technology and systems support and issue resolution when necessary
Manage staff performance including development and deployment of staff, improvement plans and coaching when necessary
Collaborate with multi-disciplinary health care teams across medical practices and VillageMD to execute care management responsibilities
Provide oversight of Care Management, Social Work and Care Coordination team members
Reinforce utilization of evidence-based practice and appropriate standards of care to drive improved clinical outcomes and increased patient satisfaction

Bachelor’s degree in nursing with current licensure in state of practice
5+ years in care management and/or previous value-based care leadership experiences in an ambulatory, managed care, or health system setting
5+ years nursing experience in acute, ambulatory or primary care practice
2+ years of leadership experience
Knowledge and experience working with primary care providers
Experience working within at least one electronic medical records program and comfort with learning new systems to support patient care
Appropriate working knowledge of the Microsoft Suite of products

RN Manager, Care Management

Key skills