Support customer experience strategy & operations development by serving as a trusted advisor for the customer experience team.
Assist with the ongoing activities of administration, configuration, and support of our CX technology stack.
Generate, analyze and leverage data and insights to identify opportunities to improve speed, quality, efficiency, effectiveness, forecasting and customer experience.
Take active ownership in identifying the trends and opportunities via reporting and analysis, technology improvements, and lead initiatives to overcome gaps and challenges to its successful completion.
Research, design and collaborate with stakeholders to implement solutions for initiatives, inclusive of software implementations, custom workflows and processes, and reporting solutions
Collaborate with cross-functional partners such as Finance, Product and Technology, and Marketing to drive improvements to the customer experience team performance, cohesion and efficiency.
Respond to routine internal team requests and support the successful resolution of issues

Ideally, 4+ years of experience working in a fast-growing company supporting different customer facing teams in their day to day operational and business needs
Proven organizational and time management skills with the ability to manage shifting and conflicting priorities
Eager to learn and grow
Always looking for ways to improve individually and as a company
Capacity to get things done quickly with a strong sense of urgency
Strong skills with Microsoft Office especially with Excel
Ability to perform reporting and providing analysis to drive ongoing improvements
Hands on experience within CX technologies such as Salesforce, Zendesk, Mavenlink, etc. would be a strong asset

Customer Experience Operations Specialist

Key skills