Fraud Investigations Manager

Role Overview

• Lead, mentor, and manage a team of Fraud Investigators and Analysts, ensuring consistent, thorough, and timely investigations
• Oversee day-to-day investigative workflows, case queues, and escalation management
• Drive in-depth, high-quality fraud investigations across multiple products and channels
• Review and approve investigative outcomes, ensuring accuracy, consistency, and regulatory alignment
• Partner closely with the VP of Fraud Prevention to refine investigative strategies, processes, and controls
• Identify fraud trends, patterns, and emerging risks, and recommend mitigation strategies
• Develop and maintain investigation standards, playbooks, and quality assurance frameworks
• Provide coaching, feedback, and performance management to build a high-performing investigations team
• Collaborate cross-functionally with Compliance, Risk, Legal, and Operations teams
• Support audits, regulatory inquiries, and internal reviews related to fraud investigations

Requirements

• 7+ years of experience in fraud prevention and fraud investigations
• 5+ years of experience in a fraud investigations or fraud prevention leadership role
• Proven experience managing and developing fraud investigation teams
• Strong knowledge of fraud typologies, investigative techniques, and case management best practices
• Experience operating in fintech, financial services, payments, or digital asset environments preferred
• Excellent analytical, decision-making, and problem-solving skills
• Strong written and verbal communication skills, with the ability to document complex investigations clearly
• Comfortable working in a fast-paced, evolving regulatory and risk environment