Patient Visit Specialist

Role Overview

• Performs visit closure activities to coordinate patient care while providing an exceptional patient experience
• Advanced scheduling for specialty or radiologic procedures
• Recognizing payor requirements and obtaining prior authorization/certification/referrals for visits/procedures
• Processes daily referral work queues for authorization
• Monitor in-baskets and reports for overdue results, waitlisted appointments, recalls, etc.
• Collects any backend patient balance such as high deductible
• Instruct patients on the Release of Information process
• Ensure check out area, waiting area and walkways are clean and neat

Requirements

• High school or equivalent
• Experience in the medical office, hospital, or clinic with patients and providers preferred
• Proficiency in prior authorization/certification/referral process preferred
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class
• Medical terminology training or training completed within six months of hire
• Pass annual competency exam for all areas of responsibility
• Requires strong organizational and multi-tasking skill sets
• Significant customer service skills set paramount

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Group term life insurance
• Optional voluntary benefits
• Employee Wellness rewards program